How might we communicate our vision for the use of real-time actionable data in a command center in a designed, physical setting?
A leading hospital in Southern California had been excited about using our platform and web applications to power performance improvement operations and patient experience. Interested in how virtual reality can be a powerful medium to build empathy in an audience, I rendered our proposed design of a command center by placing a series of 8 screens around an office space, areas for employees to work and monitor, and a "huddle room" for leadership to utilize for strategic decision making. The command center was demo’ed using InsiteVR.
Concept sketch, UI+UX for wallboards, 3D modeling, rendering, testing, photo-editing,
Our initial personas included 2-4 employees, a supervisor, and occasional experts and CEO.
My first concept sketch sectioned the 1,000 sq ft space into two main areas; a huddle room for leadership to view and discuss current Key Performance Indicators (KPIs) and an open space for employees to monitor dashboards while working from desks. Circulation-wise, there needed to be room for occasional tours. I decided to lay out the wallboards in a grid on a wall and have employees facing them directly based off research I did on command centers in healthcare, finance, and aerospace.
GE’s hospital command center; Most favorable command center in healthcare
Initial concept sketch
Because the client's #1 concern was improving patient experience, several dashboards obtained information regarding real-time patient feedback from social media, mobile surveys, a heat map of patient feedback by location, service recovery tracking, and admissions and discharges from the hospital. Each one of these dashboards display information that would guide decision-making from the command center staff and are big enough to be seen from the huddle room.
I added two colorful screens displayed inside and outside the command center to improve employee morale. The idea was that visitors walking by the command center down the hallway would be reminded of the impact the employees were having in patients' lives.
A rendering of a regular day at the Command Center
To further visualize how the command center would be utilized on-site, I added our target personas to the rendering. On the left I show the manager watching the broadcast screen pondering a decision and on the right, patient relations staff utilizing the Akido web applications that complement data shown on the wallboards.
Initial 3D model
Snapshots from of the main vantage points